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Visitor Center Volunteer Program

Cincinnati USA Visitor Center VolunteersThe Cincinnati USA Visitor Center, located in the heart of the city on Fountain Square, is staffed by a friendly, dedicated group of community volunteers, and we'd like you to join us! Do you love Cincinnati? Are you looking for a way to be part of the region's exciting growth as a tourism destination? Do you want to learn more about Cincinnati in an energizing setting?

Visitor Center volunteers share their love of Cincinnati, its arts, history and culture, with our visitors from around the world. Even if you don't know Cincinnati inside and out, our training program, plus ongoing outings and get-togethers will help you get to know your city better, and you'll love learning more about its attractions, restaurants, events, arts, shopping, hotels and more.  Volunteering is a great opportunity to help your community while at the same time experiencing all it has to offer.

Cincinnati USA Visitor Center Volunteers:

  • Assist individuals who come into the Visitor Center to learn more about Cincinnati USA.  You'll meet international visitors, convention attendees, families and more
  • Occasionally answer telephone calls
  • Help keep brochure racks filled and organized
  • Park for free during their shift at the Fountain Square garage
  • Keep up-to-date on Cincinnati USA events, attractions and more through email newsletters, outings, group trips and more
  • Participate in volunteer appreciation events, often hosted by our top attractions
Visitor Center hours are daily 9 a.m.- 6 p.m. (in summer) and 11 a.m.-5 p.m. (winter), plus additional hours for special events.  We have three three-hour shifts each day, and two volunteers work every shift. Additionally, because a portion of the Visitor Center is shared as a Cincinnati Police Department sub-station, officers are often in the Center as well, and always eager to assist with guests when needed.

Here's how to get involved. There are two steps to apply to join our volunteers:

  • Apply through our online application and scheduling program here

  • Once that is completed, please click here to print a Cincinnati Police Department  application form. Our Visitor Center is shared with a substation for the Downtown Services Unit, so every volunteer will need to apply through the online system as well as submitting the printed application to the CPD. The address is on the form.
Once we receive your application and approval from CPD, we will contact you about scheduling a training session. Generally, training is held on the first Saturday of each month, but other arrangements can also be made.

Contact Debbie Pappadakes, Visitor Experience Manager at the Cincinnati Convention & Visitors Bureau if you have any questions: 513.632.5380

Welcomers Volunteer Network
The Cincinnati USA CVB and the Visitor Center are part of the Welcomer Volunteer Network. The Welcomers is a portal for several volunteer opportunities in the hospitality , event and visitor industry in Cincinnati USA. If you enjoy assiting visitors, answering questions about the city, participating event and greeting guests from around the world, check out the Welcomers Volunteer Network for additional opportunities.