2009 Pinnacle Award winners from left to right: Bill Laughran (accepting on behalf of Harold Williams), Amber Rice and Bobbi Hayes.

The Pinnacle Award honors individuals on the front line of the hospitality industry; those who set an example for others with their excellent customer service. These men and women go above and beyond the call of duty to bolster Cincinnati USA’s reputation as a first-class destination. Do you know someone like that at one of the region’s hotels or attractions? Nominate them today!

Winner Profile: In 2008, Pinnacle Awards were presented to Amber Rice with Global Spectrum at the Duke Energy Convention Center, Bobbi Hayes at the Hyatt Regency Cincinnati and Harold Williams at the Millennium Hotel Cincinnati. Dedicated people with great integrity and a commitment to excellent service.